Shipping & Return Policy
Shipping Information:
At Eldorado Peaks, we are committed to delivering your premium CBD products promptly and securely. Please review our shipping policy to ensure a seamless shopping experience.
Processing Time:
Orders are processed within 1-2 business days after payment confirmation.
Custom orders or products with special requirements may have extended processing times.
Shipping Methods:
We offer standard and expedited shipping options.
Shipping carriers may vary based on your location and selected shipping method.
Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order.
You can view shipping costs at checkout before finalizing your purchase.
Delivery Time:
Standard shipping typically takes 3-7 business days within the continental United States.
Expedited shipping options are available for faster delivery.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track the status of your order through the shipping carrier’s platform.
Shipping Restrictions:
We currently only ship within the United States. Some products may have specific shipping restrictions due to legal regulations in certain states or countries.
Return Policy:
At Eldorado Peaks, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return policy to understand your options.
30-Day Satisfaction Guarantee:
If you are not satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund. The product must be unopened, unused, and in its original packaging to qualify for a return.
How to Initiate a Return:
Contact our customer service team at info@eldoradopeaks.com within 30 days of receiving your order to request a return. Our team will provide you with a return authorization and instructions for sending the product back.
Return Shipping:
The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure your return is received by us.
Refund Process:
Once we receive and inspect the returned product, we will process your refund.
Refunds are typically issued to the original payment method used for the purchase.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. We will provide instructions for returning the item and arranging for a replacement or refund.
Note:
Eldorado Peaks reserves the right to refuse returns that do not meet our return policy criteria.
Any promotional items or freebies included with your purchase must also be returned if you are returning the associated product.
We strive to provide you with the best shopping experience possible. If you have any questions or concerns about our shipping and return policy, please feel free to contact our customer service team at info@eldoradopeaks.com.
